Here you will find a timeline of my work experience from 2000 to the present. This timeline demonstrates the range of positions and industries that I have worked in to build the skill set that I have now.
Many of the skills and knowledge I have obtained in these positions can be transferred to any industry. These experiences give me a great perspective as I never walk into an organization and assume that things have to be done in a certain way just because “that’s how we’ve always done it.” I can approach every situation with the diverse set of skills and experiences that allow me to think outside of the box and find the best solution to each problem.
Assistant Lecturer
Utilize real-life experience in instruction concepts concerning Information Systems and Operations Management courses to maintain student engagement and accelerate knowledge retention.
Redesigned two Six Sigma courses to include Lean Six Sigma certification for students.
Teach courses operations management, process strategy, quality and performance, Lean systems, Six Sigma methodology, capacity planning, project management, forecasting, inventory management, and supply chain design and integration.
Adjunct Instructor
Teach in the Information Systems and Operations Management (ISOM) program in the Miller College of Business.
Taught Operations Management, Lean Six Sigma, and Advanced Quality Management courses.
Adjunct Instructor
Teach courses in the Doctor of Healthcare Administration program and act as a faculty advisor and dissertation committee member for doctoral students and candidates.
I work with small businesses and entrepreneurs on all areas of business from initial startup through development of business plans, operational improvements, analytics, marketing, branding, and financials.
Director, Business Analytics
Developed and led the analytics team for Freedom's Wholesale division. Organized the team into a hybrid centralized team with individual areas of focus across all aspects of operations and levels of the organization from front line contributors to executives. Developed relationships across the organization with stakeholders from multiple departments including all operational areas, IT, finance, marketing, learning and development, and sales. Implemented the first ticketing system for an operational (non-IT) team.
Director of Operations Improvement
Strategic management of the teams that provide systems administration, analytics, purchasing and administrative support for the Operations department and everyone working in the company's data management system. Develop and manage the quality control process and team including development of new SOP's, and updates to existing SOP's.
Oversight and implementation of process improvement initiatives including working with both external and internal improvement teams. Development of the organizational change management process. Chair of the corporate safety committee charged with development of safety culture within the company while working with the team to create and implement safety practices and procedures.
Note: 19th Capital Group was acquired by Hilco Global in May of 2020 and renamed H19 Capital.
Director of Administrative Operations
Strategic management of the teams that provide systems administration, analytics, purchasing and administrative support for the Maintenance department and everyone working in the company's data management system. Develop and manage the quality control process and team including development of new SOP's, updates to existing SOP's, evaluation of organizational process, development and implementation of process improvements.
Note: Element Fleet Management Corp. entered into a joint venture with Celadon, the parent company of Quality Companies, in December 2016 which moved all assets and employees from Quality to the new 19th Capital organization.
Manager of Systems, Analytics, and Administration
Managed the teams responsible for:
- Creating and maintaining repair orders and purchase orders
- System Administration for our ERM system Karmak Fusion
- Creation and maintenance of KPI's and reporting for all levels of management including executive leadership
- SOP and WI development and maintenance
- Process Improvement
- Processing of accounts payable invoices for payment
- Accounting transaction scrubs
- Warranty analysis
Worked with company leadership to improve processes and procedures.
Member of the corporate safety and security committee.
Operations Analyst
As a member of the Maintenance Administration team, I develop, analyze, and maintain the processes and procedures of the maintenance department including:
Data Compilation and Analysis
KPI Development
SOP Development
ERM System Administration
Process Training
Advanced Microsoft Excel
Microsoft Access Database Utilization
SOP Implementation
Executive Level Reporting
Assisted with the implementation of the company ERM system, Karmak Fusion.
Owner/Business Consultant
I provided social media management, content creation, website development, and small business management consultation services.
Business Consultant/Technical Manager
Business Consultant (November 2013-January 2015) - Consulted on business development including financial projections, operations, marketing, website, and business plan development.
Technical Manager (October 2012-November 2013) - Developed and designed websites utilizing HTML scripts along with website builders such as WordPress, Wix, and Go Daddy. Design graphics for company, manage technical operations, work directly with the President of the company to design and implement strategies, including marketing strategies and business plans. Assisted with social media management and content creation for media.
Advertising Sales Consultant
Prospect using available market and contact eligible service providers. Discuss advertising on Angie’s List, develop appropriate advertising packages, negotiate pricing, and complete contracts.
Store Manager/Senior Customer Consultant
Senior Customer Consultant (January 2008; July 2009-November 2013)
Manage accounts and generate new sales for both residential and business customers, execute local marketing initiatives, train new staff, and assist manager with store operations.
Store Manager (October 2008-June 2009)
Managed all aspects of the store including sales, profitability, human resources, and employee development. Planned and implemented a local marketing program in conjunction with public affairs manager. Prepared and analyzed sales and market data to develop and implement business plans.
Selected Achievements:
Improved store performance as the store manager; increased sales by 15.6%; decreased cost/sale by 8.4%; decreased expenses by 8.7%; increased customer satisfaction by 7.6%.
Recognized for excellence in multiple skill areas; customer satisfaction, operations, sales, teamwork, community involvement, innovation, competitiveness.
Awarded Director’s Cup; rewarded to the top three sales representatives in the region.
Awarded Turnaround Champ; nominated by supervisor and recognized for my ability to take ownership of a poor customer experience and make turn it into a great experience.
Trained all staff for Indiana retail locations; serve as point of contact for training and assistance for all Indiana, Michigan, and Illinois retail locations.
Designed and created marketing brochures for use in all Indiana retail locations.
Held the record for the first location in company history to achieve a perfect store audit.
Note: Embarq was acquired by CenturyTel in 2009 to form the new company CenturyLink.
Merchandising Supervisor/Sales Supervisor
Merchandising Supervisor (August 2007–December 2007)
Led team of merchandising specialists that maintained merchandising standards and store appearance for a store that achieved over $40 million in annual revenue.
Sales Supervisor (October 2006-August 2007)
Supervised multiple departments simultaneously including digital imaging, wireless, and car audio. Created and implemented business plans for these departments based on P&L report, customer satisfaction, and company initiatives. Supervised up to 50 employees at one time.
Selected achievements:
Most Valuable Player; given to the employee voted the most valuable each quarter.
Tripled wireless sales; grew from one of the lowest-ranking stores to the second highest-ranking store in the state.
Led district in area of focus; led district in company focus of digital SLR sales becoming the fastest growing store.
Sales Manager/Customer Account Manager
Customer Account Manager (August 2006-October 2006)
Managed and collected on over 1,000 customer accounts, a high number for our company. Acted as store manager in absence of the manager.
Sales Manager (December 2005-August 2006)
Merchandised the sales floor, maintained inventory, coached sales staff, and handled service issues.
Selected achievements:
Achieved high rankings as a sales manager; ranked 16 out of over 1,000 stores in new sales.
Sales Supervisor
Supervised multiple departments simultaneously including digital imaging, wireless, and car audio. Created and implemented business plans for these departments based on P&L report, customer satisfaction, and company initiatives. Supervised up to 50 employees at one time.
Realtor
Worked as a licensed Realtor. Prospected new clients to list and purchase homes. Showed homes to clients and completed purchase contracts for clients.
Screen Printer
Ran an automatic textile screen printing press. Burned screens, mixed and matched colors, set up artwork, and printed artwork for textiles. Assisted with the accounts receivable process including small claims court.
Store Manager
Created and implemented a business plan based on P&L report, analyzed sales trends and developed sales goals for the store, managed personnel including hiring, coaching, training, and termination. Supervised up to 20 line-level employees and 4 assistant managers to maintain store operations.
Selected achievements:
First store to achieve perfect audit score in new operations initiative
Improved store sales from last in the district of 14 stores to third in one of the top performing districts in the company
Trained all levels of store employees; assisted in training of customer service representatives, assistant managers, and store managers at the district training store.